Understanding your water/sewer bill
Review the following information to learn how to read your water/sewer bill.
This document is available in additional formats. For further assistance, please contact customer service.
- Utility billing: This is the bill for your water and sewer service and water usage.
- Account number: This is your water/sewer account number.
- Service address: This is the service address for the water/sewer services on this bill.
- Billing date: This is the date your bill was calculated.
- Batch number: This is an internal billing batch number used to prepare your bill.
- Bill from/bill too: This is the start and end date for the billing period. The billing cycle is monthly.
- Due date: This is the due date of your bill.
- Name/address: This is the name and address where your utility bill is sent.
- Cheque payments: This is who to make your cheque payable to and the amount of your payment.
- Account balance due by: This is the amount payable on or before the due date.
- Account balance due after: This is the amount payable after the due date which includes penalty. Note: penalty is applied monthly.
- PIN number: This is your PIN number or access code which will be required to access the online portal service.
- Last payment made: This is the date and amount of your last payment.
- Balance forward: This is the balance on your account when the bill was prepared.
- Sewer fixed charge: This charge is the fixed rate for the sewer service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that remove the waste and wastewater from your home.
- Water fixed charge: This charge is the fixed rate for the water service. The revenue from this charge goes towards the maintenance, repair, and eventual replacement of the network of underground pipes that brings the clean/safe water to your home.
- Metered usage-Sewer : This is calculated based on your water consumption. The wastewater will travel through the infrastructure to a treatment facility where it will undergo a treatment process to be cleaned and returned to Lake Ontario.
- Metered usage-Water: This portion of your bill is calculated based on how many cubic meters of water your household consumed in this billing period. This is obtained by getting a read off your water meter. One cubic meter of water equals 1000 litres.
- Water meter number: This is the number on your water meter. Each water meter has a number specific to that meter.
- Read date: This is the date that your water meter was read for this billing.
- Current reading: This is the read obtained off your water meter (in cubic meters).
- Previous meter read date: This is the previous day your meter was read.
- Previous reading: This is the previous reading on your meter. (in cubic meters)
- Consumption: This is the total cubic meters you used this billing cycle.
- Account balance due by: This is the amount payable on or before the due date.
- Account balance due after: This is the amount payable after the due date which in includes penalty.