For by-law concerns, contact the Licensing & Enforcement Division at 807-577-MLEO (6536), or submit your concern online. You can also view our commonly requested by-laws.
Report a By-law Complaint
Report a Problem
Report issues to the City of Thunder Bay to help us keep our community active and welcoming.
If you are making a claim against the City, please refer to the Making a Claim form for further instructions. Claims filed against the City must be filed with the City Clerk. For more information, call 807-625-2230, or email cityclerk@thunderbay.ca (Monday – Friday, 8:30 am – 4:30 pm)
Report a Culvert or Ditch issue
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
To report a new or abandoned encampment, or concerns about garbage, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Encroachments on City-owned land
For questions or reports about obstructions or encroaching signs contact Municipal Enforcement Services at 807-577-MLEO (6536).
Contact Municipal Enforcement Services at 807-577-MLEO (6536) for reports related to trespass of roof drainage and sump discharge as per the Municipal Standards for Property By-law.
Report a Garbage or Recycling Concern
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Read more about our Graffiti Guard Program, and our Graffiti By-Law.
To report by phone contact Municipal Enforcement Services at 807-577-MLEO (6536).
Yard Litter
Contact Municipal Enforcement Services at 807-577-MLEO (6536) to report yard litter as related to the Clean and Clear Yards By-law.
Park Litter
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Contact Municipal Enforcement Services at 807-577-MLEO (6536) for inquiries to the Noise By-law or a nuisance as outlined in the Municipal Standards for Property By-law.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
If you are experiencing a parking issue, contact the Parking Authority at 807-625-2370, or visit us in the Victoriaville Civic Centre, 1st floor, 111 Syndicate Ave. S.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
For more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Report a Snow Clearing Concern
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
To report a stray dog, contact Municipal Enforcement Services at 807-577-MLEO (6536).
Stray cats found in the city may be taken to the Thunder Bay and District Humane Society, located at 1535 Rosslyn Road. Please contact 807-475-8803 in advance to make arrangements.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Report a taxi service complaint
To make a complaint, fill in the form above, or contact Municipal Enforcement Services at 807-577-MLEO (6536). You can also read the Vehicle for Hire By-law.
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
Report a By-law Complaint
To report an unsightly private property contact Municipal Enforcement Services at 807-577-MLEO (6536).
Report a Water Quality Concern
To report by phone, or for more information, contact Infrastructure & Operations Dispatch 24 hours a day at 807-625-2195.
If you are having trouble with our website, please complete the Website Technical Issue Form found at the bottom of the webpage where you are having difficulty, or email our Webmaster.
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