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Pioneer Ridge Long-Term Care and Senior Services

Picture of Pioneer RidgePioneer Ridge - A Place to Live Well

Pioneer Ridge is operated by the Municipality of the City of Thunder Bay with support from the Ministry of Health and Long Term Care. Our goal is to provide each resident with quality services and programs. All residents are treated equally in a setting of compassion and care which is consistent with our Resident Bill of Rights. Learn more in our Mission and Values statement.

At Pioneer Ridge, we strive to maintain each person's individuality and encourage independence through quality nursing care, life enrichment programs, balanced nutrition, and social and spiritual opportunities. Our facility has 150 Long Term Care beds.

The Canadian Council on Health Services Accreditation has accredited Pioneer Ridge. This is a certification of the quality of care and services that we provide to our residents.

Accreditation Logo

Pioneer Ridge is proud to be the first long-term care home in the City of Thunder Bay and Northwestern Ontario to transform its care model from a traditional medical, task-oriented approach to an emotion-based model of care known as the Butterfly Approach.

The Butterfly Approach focuses on engaging with residents in the present moment and enriching their daily lives with meaning and purpose. Emotional needs are recognized as equally important as physical care, and daily routines are shaped around each resident’s unique life story, preferences, and experiences.

Read our Visitor Policy for Pioneer Ridge

Butterfly Memory GardenMany special features have been built into Pioneer Ridge, including:

  • One Home Area specially designed for residents with cognitive challenges, Alzheimer's disease and other related dementias
  • A kitchen with the capacity to prepare 2,000 meals a day
  • A state of the art fire protection and detection system
  • A smoke-free environment
  • Two therapeutic parks enclosed in a secure area for enjoying the outdoors with access from the first level
  • A link to Jasper Place Supportive Housing complex through an enclosed access hall from the Upper Home Area
  • 45 space junior day care centre (operated by the City of Thunder Bay)
  • Four resident care floors
  • Hair care area for men & women
  • Restorative care/rehabilitation area equipped to help you maintain or improve functional abilities
  • Coffee shop for visitors
  • Auditorium
  • Sensory Room on Home Area 1 (accessible for all residents)
  • Resident laundry area

Tours available by appointment only Monday to Friday 8:30 am to 4:30 pm. Please call (807) 684-3085 to book.

With its goal to continue to expand on its quality improvement journey, Pioneer Ridge sought the opportunity to partner with RNAO in the LTC-BPSO program by submitting a proposal to become a Best Practice Spotlight Organization candidate in December 2014. Pioneer Ridge was successful, beginning its candidacy in April 2015. In April 2018 after 3 years of hard work and dedication, Pioneer Ridge completed all requirements and proudly attained designation as a Best Practice Spotlight Organization. Through this partnership with RNAO, Pioneer Ridge will continue to promote quality resident care by integrating evidence-based practices.

Read: Pioneer Ridge - A Best Practice Spotlight Organization

Pioneer Ridge Long-Term Care Home is upgrading its HVAC. This work has been funded by the Governments of Canada and Ontario.

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If you have questions, contact us:

  • Business Office: Tel: (807) 684-3910 or Fax: (807) 684-3916

If you have concerns or complaints about care, call us or use our online form:

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Contact Us

City Hall
123 Conestoga Drive
Glasgow G1 5QH

111-222-3333
mail@example.com

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